Try the steps below to fix problems with Google Play. They may help if:

-You can’t download or install apps or games from the Google Play Store
-You can’t download music, movies, TV shows, or other content from Google Play
-The Google Play Store app won’t open or load
-The Google Play Store app crashes after it opens
-Downloads and app updates get stuck and won’t finish

Learn more about these steps here: https://goo.gle/2GOqSSQ